the boring half · auto shops
the boring half of an auto repair shop.
An auto shop's boring half is the counter and the phone. Calls you cannot answer with your head under a hood, estimates to send, status updates customers keep calling for, and the service reminders that would bring cars back if anyone sent them. It is constant interruption, and every dropped call is a bay that sits empty.
a typical week, the parts nobody bills for
missed calls & inquiries4.0 h/wk
calls answered or returned fast, and appointments booked before the caller tries another shopestimates & approvals3.0 h/wk
estimates sent and approvals chased so work does not wait on a callbackappointment scheduling2.5 h/wk
bookings confirmed and reminded to keep the bays fullrepair status updates3.0 h/wk
customers updated in writing so the phone stops ringing for 'is it done yet'service reminders2.5 h/wk
due customers reminded for their next service to bring cars back
that's roughly 15 hours a week that never touches the actual work.
what a claude install takes over
Each line above is a workflow a done-for-you Claude system can run inside your own tools: answered, drafted, chased, booked, on schedule, without you being the one who remembers. Nothing touches a customer or a dollar without your approval. It is built for you, tested, and priced on the hours it saves, not on hours billed, by someone who spent ten years closing enterprise deals and now builds the systems instead.
the guarantee: it runs, or i keep working until it does. i only win when your system does.
built by elisabeth hitz · ten years closing enterprise deals at deel & criteo · six anthropic certifications · you work with the person who builds it · two clients a month
straight answers
I can't answer the phone mid-job. Does that get fixed?
Yes. Calls and messages are answered or returned quickly and booked, so the customer with a broken-down car does not just call the next shop on the list.
Customers keep calling for updates. Can it handle that?
Repair status updates go out in writing at the right points, which cuts the 'is my car ready' calls and frees the counter for paying work.
What brings cars back?
Service reminders. Most shops never send them. The install reminds due customers automatically, turning work you already did into repeat bookings.