the boring half · HVAC
the boring half of an HVAC business.
An HVAC business lives and dies on the phone. A missed call in July is a no-cool house that dials the next company on the list, and by the time you finish a job and check voicemail, that customer is already booked with someone else. The boring half here is everything between the calls: dispatching, invoicing, follow-up, and the reviews you never get around to asking for.
a typical week, the parts nobody bills for
missed & after-hours calls4.5 h/wk
answered and triaged around the clock, emergencies flagged, the rest booked into your calendardispatching & scheduling3.5 h/wk
jobs slotted to the right tech by area and skill, with confirmations and reminders sentinvoicing & collecting3.0 h/wk
invoices sent the day the job closes, then chased on a schedule until they are paidreview requests2.0 h/wk
a review ask sent to every happy customer at the right moment, not weeks latermaintenance-plan renewals2.0 h/wk
members reminded before their plan lapses, with the renewal teed up
that's roughly 15 hours a week that never touches the actual work.
what a claude install takes over
Each line above is a workflow a done-for-you Claude system can run inside your own tools: answered, drafted, chased, booked, on schedule, without you being the one who remembers. Nothing touches a customer or a dollar without your approval. It is built for you, tested, and priced on the hours it saves, not on hours billed, by someone who spent ten years closing enterprise deals and now builds the systems instead.
the guarantee: it runs, or i keep working until it does. i only win when your system does.
built by elisabeth hitz · ten years closing enterprise deals at deel & criteo · six anthropic certifications · you work with the person who builds it · two clients a month
straight answers
Will it book jobs without me?
It books into your calendar and confirms with the customer, but nothing is promised or priced without a rule you set. You decide what it can quote and what it has to route to you. Nothing touches a customer or a dollar without your approval.
We already use a dispatching tool. Does this replace it?
No. The install wires Claude into what you already run, so the phone, the calendar and the invoicing talk to each other instead of you being the glue between them.
What is the first thing you'd automate for an HVAC shop?
Usually the missed call, because it is the most expensive gap you have. The diagnostic maps the one process worth automating first and shows the dollars it is costing you now.